Refund policy

Returns, Refunds & Exchanges

General Policy

All sales are final.

Refunds are not provided for:
• Change of mind
• Personal preference
• Expectation differences
• Minor production variations
• Comparisons to boutique retail items

Defective Items

A defective item refers to:
• Broken zipper
• Major tear or structural damage
• Hardware failure affecting functionality

If an item is genuinely defective:

• Report within 24 hours of receipt
• Provide a complete unedited unboxing video (from sealed package to full inspection)
• Exchange is allowed for ON-HAND items only
• For sourced items, replacement will be arranged (no refund)